Personal Lines Insurance Customer Service Account Manager Oxford MI
Full Time • Hybrid - US
Benefits:
- Company parties
- Competitive salary
- Opportunity for advancement
Personal Lines Insurance- Customer Service Account Manager:
Community Insurance Center is an Oxford‑based insurance agency seeking a reliable, customer‑focused Personal Lines Customer Service Account Manager to join our team. If you enjoy helping others and take pride in providing quality service, we encourage you to apply.
Position: Full-time
Hours: Monday through Friday, 8:00 AM to 4:30 PM
Our benefit packages are highly competitive and designed for qualified candidates who are ready to excel. Here’s what we offer:
Our benefit packages are highly competitive and designed for qualified candidates who are ready to excel. Here’s what we offer:
- Comprehensive Health Insurance (BCBS)
- Life Insurance Coverage
- Dental and Vision Insurance
- Generous Paid Holidays
- Attractive Bonus Opportunities
- Paid Time Off: 20 days (4 weeks) annually
- Annual Michigan sick time allowance 72 hours
- Weekends and Holidays Off
- Hands-on Training
- Retirement Benefits: Simple IRA with 3% Employer Matching
- Short-Term and Long-Term Disability Insurance
- Work from Home: Enjoy the flexibility of working 2 days per week after the first 90 days of employment.
Join us and leverage these outstanding benefits to enhance your career!
Key Job Responsibilities include, but not limited to:
Here is a clear, de‑duplicated, and ADP‑friendly version of the task list with consistent wording and no repeats. You can paste this directly into the job posting.
Here is a clear, de‑duplicated, and ADP‑friendly version of the task list with consistent wording and no repeats. You can paste this directly into the job posting.
Key Job Responsibilities (include, but are not limited to):
- Respond promptly to customer requests via phone, eFax, text, and email for assigned accounts
- Maintain accurate and timely documentation in the AMS360 agency management system
- Process new business applications for home, auto, life, and umbrella insurance
- Assess customer risk prior to placement using tools such as Google Earth, local assessor data, and real estate websites
- Prepare and present quotes using Vertafore PL Rater and complete agency quote documentation
- Track and update new business and sales activity using Excel & Agency Zoom software.
- Process daily carrier downloads and review endorsements and renewals for accuracy
- Handle customer billing inquiries and assist with payment processing
- Retrieve, review, and manage carrier renewal reports
- Remarketing accounts as needed to maintain coverage and pricing
- Cross‑sell additional products to existing clients
- Work to recover lost or canceled business where appropriate
- Provide backup support to the Personal Lines department and front desk, including claims, endorsements, and cancellations
- Process mortgagee and lienholder changes
- Submit claim reports to carriers on the same business day received
- Process policy cancellations in accordance with agency procedures
- Complete carrier‑requested projects such as PIP verification and undisclosed driver reviews
Minimum Qualifications:
- Minimum of 4 years of experience in an independent insurance agency
- Active Property & Casualty license required
- Life & Health license preferred but not required
- Strong computer skills, including proficiency with Microsoft 365 (Word, Outlook, Teams), email, digital file management, and cloud‑based systems
- Ability to effectively multitask, prioritize, and follow through on tasks
- Excellent customer service and communication skills
- Ability to work collaboratively as part of a team while maintaining a professional and positive attitude
- Experience with agency management and rating systems such as Vertafore AMS360, ACS Rating, and PL Rater preferred
- Familiarity with carriers such as Citizens, Auto‑Owners, American Modern, Frankenmuth, Fremont, Progressive, Pioneer, Hagerty, Hastings, and Safeco is a plus
Competitive salary based on experience for a qualified candidate available for immediate placement.
Flexible work from home options available.
About Us
We have Two Agency Locations:
Action Insurance Service Utica, MI
Community Insurance Center Oxford, MI
We are hiring at Both Lcations Apply Today!
We are a family-owned business.
Action Insurance Services has established itself as a premier independent insurance agency in Michigan, applying our family-owned sensibilities to the big business of insurance. We listen, we understand, and we help clients feel equipped to make importance insurance decisions with as much education and support as possible.
Our Mission
Our Mission
Action Insurance Services is an independent insurance agency made up of a team of professionals invested in our local, MI, community. We strive to better our state through providing quality insurance solutions and a listening ear whenever possible.
Apply here.
